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National Repository of Grey Literature

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Invaluable Library Services Řehák, Tomáš ; Souček, Martin (advisor) ; Ivánek, Jiří (referee) ; Šušol, Jaroslav (referee) The paper deals with the issue of valuation and calculation of efficiency of public library services. In the introduction the paper explains the motivation for the research undertaken. The first (theoretical) chapter places the whole issue in the general economic and legislative framework, in particular relating libraries to the concept of public goods and describing different approaches to determining their value. It explains the concepts of efficiency and return on investment (ROI). It describes specific approaches to measuring the efficiency of libraries as a whole, with particular attention to the contingent valuation method and its development. It describes in detail several studies that the author considers to be of particular methodological value. The chapter concludes with information and descriptions of two key ISO standards that are directly related to the issue. Chapter 2 describes research on the efficiency of the library as a whole (referred to as ROI 1.0) conducted in 2012 at the Municipal Library in Prague (MKP) and verified in three other cities. Chapter 3 captures the effort to determine the effectiveness of one selected service (ROI 2.0), namely lending services (i.e. circulations of library items). It describes the chosen taxonomy of individual library services and the basic... Detailed record

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